RETURNS, EXCHANGES, CANCELLATIONS & REFUNDS
Our Returns, Exchanges, Cancellations & Refunds Policy
Products
With our 30-Day Guarantee, all products are eligible for return, refund or exchange within 30 days of delivery. Because of how the products may work with different individuals, message us to get a personal consultation before returning the product.
Sale Items
Products purchased during sale events are eligible for exchange only, and they must be exchanged during the required time frame (30 days).
Services
The following are not eligible for refund, return or exchange.
- Counselling services
- Free gifts or promotional items with retail value
- Original shipping fees
- E-gift cards
- Items purchased from a third-party seller
Cancellation fees
The following are subject to cancellation fees if cancelled less than 24 hours prior to the appointment.
- Counselling service appointments
- Career coaching service appointments
The cancellation fee will be 1/2 the service fee.
Common Returns Questions
Is it easy to exchange items?
Totally. Once you confirm your email, it’s as easy as printing your pre-paid shipping label and sending your item(s) back.
How soon will I receive my store credit?
As soon as our team receive your return, you’ll get your store credit or refund within 10 days.
Can I return for a refund?
Yes, all returnable items purchased through our website can be returned for a full refund. It will be issued to your original payment method, minus shipping costs.
Which items are returnable?
For a breakdown of which items qualify for exchange and refund, please see above for details.
Can you clarify shipping costs?
We’ll cover all return shipping fees. Outbound shipping from our warehouse is not covered, including exchange orders.
What if I have more questions?
To see more frequently asked questions, you can check out our FAQ page here, or send us an email at hello@thinkpsyc.com.au